Join Home-Start Spelthorne and help make a real difference to local families
Salary: £17,319.32 per annum including Fringe Allowance (£30,515 FTE)
Hours: 21 hours per week
Location: Staines-upon-Thames, Surrey
Closing date: Wednesday 29 September 2026 at 5pm
Interviews: Week commencing 5 October 2026
Home-Start Spelthorne is looking for an enthusiastic, caring and committed Family Support Coordinator to join our small, friendly team in Staines.
About Home-Start Spelthorne
Home-Start Spelthorne is a local charity supporting families with young children through challenging times. We believe that every child deserves the best possible start in life.
Our trained volunteers provide compassionate, confidential and practical support to local families in their own homes, helping parents build confidence and overcome the challenges they may be facing.
This is an opportunity to join a well-established local charity and play an important role in supporting children, parents and families across Spelthorne.
About the role
As Family Support Coordinator, you will play a key role in supporting families and our team of dedicated volunteers.
Your responsibilities will include:
-
Managing a caseload of families, ensuring their needs are appropriately assessed, supported and reviewed.
-
Recruiting, training, supporting and supervising Home-Start volunteers.
-
Matching volunteers with families and providing ongoing supervision and guidance.
-
Facilitating parenting and family support groups.
-
Working collaboratively with local organisations and professionals.
-
Raising awareness of Home-Start Spelthorne and our services within the local community.
-
Supporting the charity’s fundraising and community activities.
-
Maintaining accurate records and contributing to the monitoring and evaluation of our services.
About you
We are looking for someone who:
-
Has good IT skills, including confidence using Microsoft Office and databases.
-
Understands the experiences and challenges faced by parents and families with young children.
-
Has a good understanding of safeguarding, confidentiality and professional boundaries.
-
Can work independently, use their own initiative and manage a varied workload.
-
Has excellent interpersonal and communication skills and is confident working with a wide range of people, both individually and in groups.
-
Can build positive relationships with families, volunteers and professionals.
-
Has access to their own car and can travel to visit families across Spelthorne.
-
Is willing to work occasional evenings or weekends when required.
-
Has relevant professional training and experience of delivering training — this would be an advantage.
What we offer
-
A supportive and friendly working environment.
-
The opportunity to make a real difference to local children and families.
-
Flexible working.
-
Pension scheme.
-
Ongoing training and development.
-
The opportunity to work within a community-focused local charity.
How to apply
If you want to make a real difference in your community and have a passion for helping families when they need it most, we would love to hear from you.
To request an application pack:
Email: info@home-startspelthorne.org
Telephone: 01784 463200
Closing date: Wednesday 29 September 2026 at 5pm
Interviews: Week commencing 5 October 2026
Home-Start Spelthorne is committed to equality, diversity and inclusion. We follow safer recruitment practices as an important part of safeguarding and protecting children and vulnerable adults. An offer of employment will be subject to satisfactory DBS and reference checks.
Home-Start Spelthorne
Supporting families since 1996
Registered Charity No. 1160026
www.home-startspelthorne.org
